IMEXsourcing User Privacy Policy

Updated Date: March 2024

Effective Date: March 2024

IMEXsourcing is fully aware of the importance of privacy to you and respects your privacy. Before you submit personal information to IMEXsourcing, please read and fully understand this Privacy Policy (hereinafter referred to as “this Policy”). Once you start using IMEXsourcing’s various products or services, it means you have fully understood and agreed to this Policy.

This Policy applies to websites owned and operated by IMEXsourcing and to products or services provided to you through computer equipment, mobile terminals, or other devices and programs. This Policy describes how IMEXsourcing websites handle information, including what information is collected, how it is used, who it is shared with, and how it is protected. We have developed this Policy to help you understand the following:

1. How IMEXsourcing collects and uses your personal information.
2. How IMEXsourcing uses Cookies and similar technologies.
3. How IMEXsourcing shares, transfers, and discloses your personal information.
4. How to access or modify your personal information.
5. How IMEXsourcing protects your personal information.
6. How IMEXsourcing handles personal information of minors.
7. Third-party providers and their services.
8. How your personal information is transferred globally.
9. How this Policy is updated.
10. How to contact IMEXsourcing.

1. How IMEXsourcing Collects and Uses Your Personal Information

Personal information refers to various types of information that can identify a natural person or reflect the activities of a natural person, either when used alone or in combination with other information. This data is submitted directly by you when you use our websites, products, or services and when you interact with us, for example, when you create an IMEXsourcing account or contact us for support. We also obtain this data by recording how you interact with our websites, products, or services, for example, through technologies like Cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with IMEXsourcing, including the websites you visit or the products and services you use. This can include your name, gender, company name, position, address, email address, phone number, login information (account and password), photos, and identity document information. We also collect the information you provide to us and the content of the messages you send us, such as the query information you enter or the questions or information you provide to get customer support. When you use IMEXsourcing products or services, you may need to provide your personal information. You have the right to choose not to provide personal information to IMEXsourcing, but if it is necessary for providing the product or service, IMEXsourcing may not be able to respond to or resolve the issues you encounter.

We may use your personal information for the following purposes:

• Creating an account.
• Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline activities; making changes or providing information you requested (e.g., marketing materials for products or services, white papers); and providing technical support.
• Contacting you with your consent; sending you information about products and services you may be interested in; inviting you to participate in IMEXsourcing activities, market surveys, or satisfaction surveys; or sending you marketing information. If you do not wish to receive such information, you can unsubscribe at any time.
• Sending you important notices, such as notifications for operating system or application updates and installations.
• Providing you with a personalized user experience and personalized content.
• Authenticating and managing suppliers and business partners, and communicating or doing business with suppliers and business partners.
• Conducting internal audits, data analysis, and research to improve our products and services.
• Analyzing business operational efficiency and measuring market share.
• Troubleshooting errors if you choose to send us error details.
• Synchronizing, sharing, and storing data you upload or download and performing the data needed for uploads and downloads.
• Protecting the safety of our products, services, and customers or users, and enforcing and improving our loss prevention and anti-fraud programs.
• Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.

IMEXsourcing may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, IMEXsourcing will collect aggregated statistical data, such as website visits. IMEXsourcing collects this data to understand how users use its websites, products, and services. This allows IMEXsourcing to improve its services and better meet customer needs. IMEXsourcing may, at its sole discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will do our best to isolate your personal information from non-identifiable data and use the two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.

When IMEXsourcing processes your personal information, we will do so based on an appropriate legal basis in compliance with the requirements of applicable law, including:

• Processing your personal information for the performance of a contract when responding to your transaction or service requests.
• Processing your personal information based on your consent.
• When we contact you, conduct marketing or market surveys, improve our products and services, or execute and improve our loss prevention and anti-fraud programs, we will process your personal information based on our or a third party’s legitimate interests. These legitimate interests include enabling us to manage and operate our business more effectively and provide our products and services; protecting the security of our business, systems, products, services, and customers; internal management; complying with internal policies and procedures; and other legitimate interests described in this Policy.
• We may also process your personal information based on our need to comply with and enforce legal obligations.

2. How IMEXsourcing Uses Cookies and Similar Technologies

2.1 Cookies

To ensure that the website functions properly, we sometimes store small data files called Cookies on computers or mobile devices. A Cookie is a plain text file stored by a web server on a computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites can store data such as user preferences (e.g., user’s mobile number, email, company, position, department, and region) to better serve users. IMEXsourcing uses Cookies for the same purpose as most websites or internet service providers: to improve the user experience. With Cookies, a website can remember a user’s single visit (using session Cookies) or multiple visits (using persistent Cookies). It can also save settings, such as the language of the computer or mobile device, font size, and other browsing preferences. This means that users do not need to reconfigure their user preferences every time they visit. If a website does not use Cookies, it will treat the user as a new visitor every time they open a new page. For example, if you log in to a website and then go to another page, the website will not recognize you and your data will be logged out again. For more information about Cookies, please see AboutCookies.org.

In addition, we may also use local storage objects (LSOs) such as Flash Cookies and HTML5 to store content information and preferences. Vendors and partners who provide certain features or display advertisements on our websites based on your web browsing activity may also use LSOs such as HTML5 to collect and store information. Various browsers may provide their own management tools to delete HTML5 LSOs.

IMEXsourcing will not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers automatically accept Cookies, but you can usually modify your browser’s settings to reject Cookies as needed. However, please note that if you disable Cookies, you may not be able to enjoy the best service experience, and some services may not work properly.

3. How IMEXsourcing Shares, Transfers, and Discloses Your Personal Information

3.1 IMEXsourcing will not share your personal information with other third parties, except for the following situations:

• Sharing with your explicit consent: After obtaining your explicit consent, IMEXsourcing will share your personal information with other parties.
• Sharing based on legal requirements: IMEXsourcing may share your personal information externally in accordance with laws, regulations, or mandatory requirements from government authorities.
• Sharing with affiliated companies: Your personal information may be shared with affiliated companies within the IMEXsourcing Group. IMEXsourcing will only share necessary personal information, and it will be subject to the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose and scope of processing personal information, it will seek your authorized consent again.
• Sharing with authorized partners: If some services are provided by IMEXsourcing’s authorized partners, IMEXsourcing will share your personal information with these partners as described in this Policy. For example, when you purchase IMEXsourcing products or services online, IMEXsourcing must share your personal information with the logistics service provider to arrange for delivery, or arrange for a partner to provide services. In addition, as an international company, we may share personal information between other language sites of IMEXsourcing to provide better customer service and user experience. IMEXsourcing will only share your personal information for purposes that are lawful, legitimate, necessary, specific, and clear, and will only share the personal information necessary to provide the service. For companies, organizations, and individuals with whom IMEXsourcing shares personal information, IMEXsourcing will sign strict confidentiality agreements or terms with them, requiring them to save and use the shared personal information in accordance with the purposes and scope agreed upon with IMEXsourcing, and to take other relevant confidentiality and security measures to save and process the shared personal information they receive.

3.2 IMEXsourcing will not transfer your personal information to any company, organization, or individual, except for the following situations:

• Transfer with your explicit consent: After informing you of the purpose of transferring personal information, the type of data recipient, the type of data to be transferred, and meeting other legal requirements, and with your explicit consent, IMEXsourcing will transfer your personal information to other parties.
• Transfer due to merger, acquisition, or restructuring: If a merger, acquisition, or restructuring or bankruptcy liquidation involves the transfer of personal information, IMEXsourcing will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. Otherwise, IMEXsourcing will require the company or organization to seek your authorized consent again. If the purpose of using personal information changes, your explicit consent will be re-obtained.

3.3 IMEXsourcing will not disclose your personal information to any company, organization, or individual, except for the following situations:

• Disclosure based on legal requirements: In cases where applicable law requires or in response to a legal process, IMEXsourcing may also disclose your personal information to relevant law enforcement agencies or other government authorities.
• Disclosure based on reasonable needs: IMEXsourcing may also disclose your data when there is a reasonable need to do so, for example, to enforce a contract and when we believe disclosure is necessary and appropriate to prevent personal harm or property loss or to investigate possible or actual illegal acts.

4. How to Access or Modify Your Personal Information

In accordance with relevant laws and regulations and common practices in other countries and regions, IMEXsourcing guarantees that you can exercise your rights related to your personal information. You have the right to access and obtain specific personal information we hold about you, except for exceptions specified by laws and regulations. When you find that the personal information about you processed by IMEXsourcing is incorrect, you have the right to ask us to update or correct your inaccurate personal information. For the collection and use of additional personal information, you can give or withdraw your authorized consent at any time. In certain circumstances, you can ask us to delete your personal information. These circumstances include: IMEXsourcing’s processing of personal information violates laws and regulations; IMEXsourcing collects and uses your personal information without your consent; IMEXsourcing’s processing of personal information violates its agreement with you; you no longer use IMEXsourcing’s products or services or have canceled your account; IMEXsourcing no longer provides you with products or services.

If you wish to exercise the above-mentioned rights, please send an email to info@IMEXsourcing.com. For security, you may need to provide a written request. If we have reasonable grounds to believe that these requests are fraudulent, cannot be implemented, or harm the privacy rights of others, we may refuse to process the request.

When required by applicable law, when IMEXsourcing processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other legitimate bases.

5. How IMEXsourcing Protects and Retains Your Personal Information

IMEXsourcing values the security of personal information. We use appropriate physical, managerial, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we use protection mechanisms to prevent data from being maliciously attacked; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we hold security and privacy protection training courses to strengthen employees’ awareness of the importance of protecting personal information. We will use security protection measures that meet industry standards to protect your personal information. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we strongly recommend that you help us ensure the security of your account by using a secure method and a complex password. If you find that your personal information has been leaked, especially your account or password, please contact IMEXsourcing immediately using the contact information provided in this Privacy Policy so that IMEXsourcing can take corresponding measures. For information on how to report security issues, matters, or possible incidents to IMEXsourcing, you can contact us at any time by sending an email to: info@IMEXsourcing.com. If a personal information security incident occurs, we will, in accordance with the requirements of laws and regulations, promptly inform you and report to the regulatory authorities. When it is difficult to inform each individual data subject, IMEXsourcing will use a reasonable and effective way to publish an announcement.

We will retain your personal information for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law. The data storage period may vary depending on the scenario and the products and services. The criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, managing and improving product and service performance and quality, ensuring the security of the system, products, and services, responding to possible user inquiries or complaints, troubleshooting, etc.; whether the user agrees to a longer retention period; and whether laws, contracts, etc., have special requirements for data retention. As long as your account is necessary to provide you with services, we will retain your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account and will delete your corresponding personal information unless there are special legal requirements, or unless laws, regulations, or IMEXsourcing have other provisions or agreements with you.

6. How IMEXsourcing Handles the Personal Information of Minors

Our products, websites, and services are primarily for adults. Minors are not allowed to create their own user accounts without the consent of their parents or guardians. If you are a minor, you must ask your parents or guardians to read this Policy carefully and use our products or services or provide us with information only with the consent of your parents or guardians. For the collection of personal information of minors with parental consent, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when it is necessary to protect the minor. If IMEXsourcing finds that it has collected personal information from a minor without prior verifiable parental consent, it will try to delete the relevant data as soon as possible.

7. Third-Party Providers and Their Services

To ensure a smooth browsing experience, you may receive content or web links from third parties external to IMEXsourcing and its partners (hereinafter referred to as “third parties”). IMEXsourcing has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties. IMEXsourcing cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting personal information to a third party, please refer to the privacy policies of those third parties.

8. How Your Personal Information Is Transferred Globally

Personal information collected and generated by IMEXsourcing during its operations in the People’s Republic of China is stored in China, unless otherwise explicitly stipulated by laws and regulations or with your explicit authorization.

IMEXsourcing is a global company. Where permitted by law, we may share your personal information within the IMEXsourcing Group (including parent companies, subsidiaries, and affiliates) or with our suppliers and business partners, and may transfer the information to other countries or regions where we conduct business. In such cases, IMEXsourcing will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. IMEXsourcing will ensure that your personal information receives a level of protection that is sufficiently equivalent to that in the People’s Republic of China. For example: IMEXsourcing will ask for your consent for the cross-border transfer of personal information, or implement security measures such as anonymization or de-identification of data before cross-border data transfer.

9. How This Policy is Updated

IMEXsourcing reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make significant changes to the privacy policy, we may also send you a notice of the changes through different channels, for example, by posting a notice on our website or sending an email (to the email address specified in your account) to inform you. As required by applicable data protection laws, we will also seek your consent for any significant changes that affect how we use your personal information. We recommend that you regularly review this page to get the latest information about our privacy policy.

10. How to Contact IMEXsourcing

If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you are not satisfied, you can also file a complaint through the following channel: info@IMEXsourcing.com.